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Vek klienta (978-5-17-090056-5)


Category: Russian Literature -> Publicism
No image available.
Title:
Vek klienta 
Author:
Potašev M. 
Publisher:
AST
Place of publication:
Moskva  (Russian Federation)
Year of publication:
2015 
Number of pages:
320, Hardcover 
Serial:
Biznes-kniga 
ISBN:
978-5-17-090056-5
EAN:
9785170900565
Price:
EUR 29,00
Delivery time:
Deliverable within 4-6 weeks
Notes:
-
Ėta kniga – popytka kompleksnogo vzgljada na to, kak dolžna stroitsja sistema vzaimootnošenij kompanii i klienta. Na osnovanii svoego dvadcatiletnego opyta avtory rasskazyvajut o tom, čto nužno kompanii znat o svoich klientach, kak polučat ėtu informaciju, kak dobivatsja klientskoj lojalnosti, kak pravilno upravljat točkami klientskogo obsluživanija i kontakt- centrami, kakie instrumenty neobchodimo ispolzovat, čtoby klientskij servis byl maksimalno ėffektivnym.